Frequently Asked Questions

Challenge 28 is your chance to stay active, connect with a supportive virtual community, and raise crucial funds to help stop MS. Throughout the month of February, It’s your challenge, so do it your way! Your 28 minutes doesn’t have to be all at once – break it up throughout the day if that suits you better. Whether you’re walking, rolling or strolling around your neighbourhood, getting on your bike, or swimming your way through the month, every minute counts.

Throughout the month of February, it's 28 Minutes a Day. 

Challenge 28 is free to sign up! It's a challenge though, so we do encourage you to fundraise to help the MS community.

When you receive your first donation an orange MS Society t-shirt will be posted to you. The earlier you receive your first donation the sooner we can send you your t-shirt.

Yes! Once you've signed up please join our Facebook group to chat with other people taking part in Challenge 28.

There’s no age limit for Challenge 28 and we welcome people of all ages. However, you need to be over 18 years old to register. If you’re under 18, please ask a parent or guardian to sign up on your behalf.

JustGiving is an online fundraising platform which you can use to collect your donations. Your fundraising page will be set up automatically when you sign up for Challenge 28. To access your page go to the JustGiving website and enter the log in details you supplied when you signed up. If you signed up online, your confirmation email will also have a link to your page. You can share your page with friends and family to encourage them to donate to your challenge.

If you need help using your fundraising page, making a donation, or anything else JustGiving related, their dedicated support team can help you out. You can message JustGiving here if you need any help or can’t find what you’re looking for. Alternatively, check out JustGiving's FAQs. And you can also call us on 01382 279 378.

As Challenge 28 is to raise money for us, we encourage all participants to fundraise. The money raised from Challenge 28 will go to help support our MS community.

As soon as you sign up to Challenge 28 your fundraising page will be created for you. It’s simple! All income is transferred directly to us. You’ll be able to share your progress on Facebook and X too. And we’ll also provide fundraising tips and support throughout your journey.

There’s no minimum fundraising amount. However if you reach £250 in sponsorship we'll send you an MS Society snood as a thank you. We do encourage you to make the most of your challenge by asking your friends and family for sponsorship to help us fund even more life-changing research and support the MS community. And it’s a good idea to set yourself a fundraising target on your JustGiving fundraising page to keep you motivated.

We love Gift Aid as it means we can claim 25p on every £1 donation, at no extra cost to you or your supporters. For UK taxpayers JustGiving allows your supporters to automatically Gift Aid their donation. Or people can simply tick the Gift Aid box on your sponsorship form (included in the post).

However, not all donations are eligible for Gift Aid. We can only claim Gift Aid on personal donations. So if your supporters receive any goods or a service in return for a donation, we unfortunately can’t claim. For example, any donations from raffles, lotteries, sweepstakes, ticket sales, auctions or bake sales would not be eligible for Gift Aid. For more information, visit our Gift Aid page.

Ask people to donate directly to your fundraising page. That way, the money will come to us automatically.

If you’ve collected cash then you can pay in the money to your fundraising page using a credit or debit card.

Please contact events@mssociety.org.uk if you’d like to send us a cheque.

If you’re making an offline donation please fill out a sponsorship form and tick the Gift Aid box.

You should pay in your Challenge 28 donations by Friday 13th March 2026.

No, you don’t - you can walk, roll or stroll your distance or do a mixture of all three! We advise you to do whatever is within your ability but is still challenging for you. Making sure it is enough of a challenge means people will be more likely to sponsor you.

Strava is a training app which tracks and records your distance. JustGiving is partnered with Strava which means you can link your fundraising page to Strava and your page will be updated every time you complete an activity. That way, your donors can see how you’re getting on. Fundraisers who use this feature raise an average 46% more!

If it’s linked to your fundraising page, we’ll know about any of the miles you complete using your fitness app.  You just need to let us know about the rest of them by manually updating your fundraising page. Just remember: don’t manually log any miles that you’ve used a fitness app to track, as we’ll already have those logged.

If you don’t want to use a fitness app, you can still easily keep track of your miles through your fundraising page. You can do this by manually updating your JustGiving fundraising page. Firstly, make sure you're logged in, then you will see a 'log fitness' button on your fundraising page. Click on this and you'll be able to add your fitness manually on your fundraising page for all your supporters to see!

Please email us at events@mssociety.org.uk to tell us about any problems you’re having. Or you can call 01382 279378 and a member of our events team will be able to help you.

We’re here to support you on your Challenge 28 journey. We’ll be in touch with emails to give you inspiration, motivation, top tips and fundraising resources and ideas. You can access all this information on our website, and get advice from others taking part in Challenge 28 on our Facebook group.